Business Process
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1. Business Process Reengineering
1. Business Process Reengineering
⑴ Fundamentally redesigning business systems to pursue dramatic improvements
⑵ The broadest concept encompassing business process models and information system models
⑶ BPR Methodology : Also called IDEF (Integration DEFinition)
① 1st. Analysis of current business process (As-Is) model
② 2nd. Analysis of improvement points
③ 3rd. Analysis of future business process (To-Be) model
④ 4th. Implementation plan
2. Business Process Model
⑴ Business strategy formulation methodology
① 5 FORCE Analysis : Analysis of five threats to the organization (competitors, suppliers, buyers, potential entrants, substitutes)
② 7S Analysis : Methodology for assessing internal capabilities, Strategy, Structure, System, Staff, Style, Skill, Shared Value
③ SWOT Analysis : Analyzing external opportunities/threats and internal strengths/weaknesses
○ Acronym for Strength, Weakness, Opportunity, Threat
④ ITIL : Collection of best practices in the IT service field
⑵ Strategic Information System (SIS)
① Decision Support System (DSS)
○ SEM (Strategic Enterprise Management)
○ VBM (Value Based Management) : Core value of the enterprise
○ ABC/ABM (Activity Based Costing/Management) : Accurate cost management based on actual activities
○ BSC (Balanced Score Card) : Tangible/intangible asset evaluation model
○ Multiple variant systems such as Executive Information System (EIS)
② CPM (Corporate Performance Management) : Enables effective strategy formulation through predictive management
③ RTE (Real Time Enterprise) : A system that goes beyond ERP to handle strategy and decision-making in real-time
⑶ Examples of Business Strategies
① Crowd Sourcing
② Licency Policy
○ Cross Licensing
3. Information System Model
⑴ Enterprise Resource Planning (ERP) : System for real-time management of all processes and resources in a company
① BPM (Business Process Management) : Visualizes the entire business process
② KMS (Knowledge Management System) : Manages all information within the company (explicit and tacit knowledge)
③ PDM (Product Data Management) : Includes product planning, product design, marketing information, etc.
④ TQM (Total Quality Management) : Provides high quality and continuous employee training
○ 6 Sigma : Uses the statistical metric sigma (σ) to quantitatively evaluate all quality levels in an organization
○ SLA (Service Level Agreement)
⑤ SCM (Supply Chain Management)
⑥ CRM (Customer Relationship Management)
⑦ PRM (Partner Relationship Management)
⑧ CEM (Customer Experience Management)
⑨ LMS (Loyalty Management System)
⑩ ECM (Enterprise Content Management)
⑪ ISMS (Internet Security Management System)
⑫ EDMS (Electronic Document Management System)
⑵ Supporting Information Systems
① EDI (Electronic Document Interchange) : Supports the exchange of electronic documents
② Groupware : Supports collaboration among group members
③ Data Warehouse & Data Mart : Applications such as data mining
○ Data Warehouse : A database that converts and centrally manages all organizational information in a common format
○ Data Mart : A database derived from the Data Warehouse, targeting specific users with selected data
⑶ Information Technology Architecture (ITA) : Diagram of relationships among all information systems
① Component 1. EA (Enterprise Architecture) : Refers to the current ITA
② Component 2. TRM (Technology Reference Model)
③ Component 3. SP (Standard Profile) : Specifies supporting information systems for ITA and TRM
⑷ Strategic Information System : Refer to the Strategic Information System above
Input: 2017.10.22 08:42